Raising a complaint at Levelup starts with a single email address, and sorting it out never touches your up to $3000 + 100 free spins welcome offer. We set out exactly what to include and where to send it so your case moves forward.
Claim up to $3000 + 100 FSIf something goes wrong with a deposit, a game round or any part of your account, we ask that you contact us directly rather than posting on third-party forums first. A clear, well-documented message gets looked at faster than a vague one, so we recommend putting the following in your first email.
Once your email reaches support@levelupcasino.com, our team reviews the details you have sent against your account activity. The more specific your first message is, the fewer follow-up questions we need to ask before we can look into the matter properly.
We rely on the information you give us in that first contact. A registered account email, a transaction reference and a short description of what happened are the core pieces we work from. If your complaint touches a deposit or withdrawal method, it helps to mention which option you used, as listed on our deposits page.
If your complaint relates to a bonus condition rather than a payment, referencing the specific offer, such as the welcome package described on our bonuses page, helps us match your case to the correct terms.
Before you send a complaint, it helps to have the following details ready in one message rather than spread across several follow-ups.
| Detail to Include | What We Need |
|---|---|
| Contact channel | support@levelupcasino.com |
| Account identifier | Your registered account email |
| Transaction reference | Date and method of the deposit or withdrawal in question |
| Related offer | Name of the bonus, e.g. up to $3000 + 100 free spins, if relevant |
Sending all four details together is the quickest way to avoid back-and-forth before your complaint can be reviewed.
Once you have sent your message to support@levelupcasino.com, keep a copy of what you submitted, including any transaction reference or screenshots you attached. This gives you a record to refer back to if you need to add information later.
Because our account access sits behind the usual sign-in process, make sure you can still reach your account while your complaint is being looked at. If you run into trouble signing in, our log-in page covers password recovery and account access steps that can save you a second email to our team.
If your complaint involves gameplay on your phone, noting whether you were using the mobile browser version, as described on our mobile app page, can also help us understand exactly what you experienced.
3-minute read · Revised Oct 9, 2026
